Sign in to follow this  
Pwk5017

Laguna customer service

Recommended Posts

In light of the recent thread bashing laguna’s customer service, they just did me a solid by sending me a new in box resaw king today after their ceramic guide came loose and messed up my other RK. In my email to their customer service, I offered that they offer me a complimentary sharpening. Instead, they just sent me a new blade. Normally, I don’t like to publicize these things because I don’t like the idea of holding companies hostage for free crap or you put them on blast in a public forum(like the other thread did), but in this case they went above and beyond when they truly didn’t have to. I wouldn’t have been pleased about sending my blade in for sharpening again, but it was fair in my mind. 

  • Like 2

Share this post


Link to post
Share on other sites

That thread was comical. I love it when people chime in about things they have no firsthand knowledge about only to say that they've read some crap on the internet lol...  Actually, that's most of the forum lately.. 

My experience is the same as yours... The only time I've ever called them was when I got a bandsaw blade in the mail and after 6 months of it sitting on my shelf I opened the package and it had a kink. I was upfront with them that it could have been my fault, but they sent a new blade out to me and I had it within a few days.

Share this post


Link to post
Share on other sites
8 hours ago, Llama said:

The only time I've ever called them was when I got a bandsaw blade in the mail and after 6 months of it sitting on my shelf I opened the package and it had a kink. I was upfront with them that it could have been my fault, but they sent a new blade out to me and I had it within a few days

That's pretty good.  I had a similar issue with a bandsaw blade from highland woodworking - opened it after some number of months only to find that it had a crappy weld that was offset.  Called them and they wouldn't do anything.

  • Like 1

Share this post


Link to post
Share on other sites

I had them stand behind a resaw king after 9 months. I was going to post on that thread that i've called and delt with laguna a few times and it was always a good experience.. Maybe that guy was just a jerk and they didn't' want to help him.

Share this post


Link to post
Share on other sites

My neighbor had issues setting up his 1412, but he was pleased with the way Laguna helped him out and solve the issues. I have no complaints, either.

Share this post


Link to post
Share on other sites

I'll add to the (generally) "excellent" experience.  But I'll qualify that they were only partially informed on their new line of DC's, and consequently misinformed my purchase decision.

As far as trying to go the extra mile, I think they did well, including gently informing me on something that I could have found in the instructions.

Share this post


Link to post
Share on other sites
8 minutes ago, Pondhockey said:

gently informing me on something that I could have found in the instructions.

This is sometimes the difference in good CS versus a bad experience.  It can be as simple as how things are worded to you.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Who's Online   2 Members, 0 Anonymous, 172 Guests (See full list)

  • Forum Statistics

    28770
    Total Topics
    388570
    Total Posts
  • Member Statistics

    21730
    Total Members
    1529
    Most Online
    all5ofus@ptd.net
    Newest Member
    all5ofus@ptd.net
    Joined