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Recent Customer Service Experiences - Lie Nielsen, Rob Cosman

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I had a similar situation with Festool.  I bought the OF 1400 a few months back but just recently went to use the guide bushing adapter, but as it turned out when the adapter was stamped in manufacturing, there ended up being a flat area and the bushing wouldn't sit flush.  I fixed it with my Dremel tool and everything was fine.  I did send Festool an email letting them know and that I had fixed it with the Dremel.  They sent back an email asking if I would be able to send them a picture of the area I had repaired, which I did.  Next day I get another email from Festool saying that a new adaptor was on its way.  

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7 hours ago, Chet said:

I had a similar situation with Festool.  I bought the OF 1400 a few months back but just recently went to use the guide bushing adapter, but as it turned out when the adapter was stamped in manufacturing, there ended up being a flat area and the bushing wouldn't sit flush.  I fixed it with my Dremel tool and everything was fine.  I did send Festool an email letting them know and that I had fixed it with the Dremel.  They sent back an email asking if I would be able to send them a picture of the area I had repaired, which I did.  Next day I get another email from Festool saying that a new adaptor was on its way.  

Nice to win one, once in a while, @Chet! Thanks for sharing

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28 minutes ago, JohnDi said:

Thanks for posting. I've been debating about buying a LN plane and I think you just made up my mind.

Go for it sir. I seriously doubt you'll be anything but thrilled. I think they're the best quality planes available and the service is excellent. Great combination.

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