Woodpeckers question

[Pixxture]

I did not think of this as a tool review so i placed it here.  More of a quality question.

 

i purchased a Woodpecker Iron Grip small parts holder.  Now that i have it mostly adjusted ( they are sending me a replacement part) i like it .

what i dont understand is why, after 3 weeks, they never responded to my first communication.  Nor do i understand why it arrived in such poor adjustment/ repair that it would not hold parts tightly even though it was “tightened as tight as i could hand tighten it.  I was hit by the piece that was not able to be tightened, the wood was rendered unusable.  Turned out the end caps were out of adjustment and the center slider button would not fully return to “lock”

When i buy an HF tool and can make it usable with some adjustments/ repairs i feel good.  When i have to adjust/repair a premium price tool ( any brand) i don’t feel like i got what i paid for.  
Has any one else had similar experiences with Woodpecker or any other premium hand tool brands?  Do you feel that adjustments/ repairs are part of the routine?  Is it reasonable to expect sorta prompt responses to communications?

[wtnhighlander]

I don't own any Woodpeckers tools. However, for the premium price they charge, I would expect a quality product, and to be made whole should I receive a poorly manufactured or assembled item. Even from a low-cost source like Harbor Freight, it is not unreasonable to expect the products they sell to perform as advertised.

[Mark J]

I don't think your expectations are unreasonable. 

[gee-dub]

Poor communication is the biggest black eye a company can give itself in my humble opinion. There are companies I have not done business with for years due to poor communication processes. If you can’t afford to answer the phone or respond to emails your business model is failing. That being said, I have always gotten very prompt and satisfactory responses from woodpecker.

[Ittless]

On 2/21/2024 at 10:01 AM, Pixxture said:

I did not think of this as a tool review so i placed it here.  More of a quality question.

 

i purchased a Woodpecker Iron Grip small parts holder.  Now that i have it mostly adjusted ( they are sending me a replacement part) i like it .

what i dont understand is why, after 3 weeks, they never responded to my first communication.  Nor do i understand why it arrived in such poor adjustment/ repair that it would not hold parts tightly even though it was “tightened as tight as i could hand tighten it.  I was hit by the piece that was not able to be tightened, the wood was rendered unusable.  Turned out the end caps were out of adjustment and the center slider button would not fully return to “lock”

When i buy an HF tool and can make it usable with some adjustments/ repairs i feel good.  When i have to adjust/repair a premium price tool ( any brand) i don’t feel like i got what i paid for.  
Has any one else had similar experiences with Woodpecker or any other premium hand tool brands?  Do you feel that adjustments/ repairs are part of the routine?  Is it reasonable to expect sorta prompt responses to communications?

Ps: I like to play sports games typically a small world cup.

You should not expect significant adjustments or repairs for a high-priced item. Ideally, you can be confident that the tool is ready to use right away without any major problems.

[Pixxture]

Thanks for replies.  
 

I wasn’t sure if quality had dropped everywhere since covid and i was just expecting too much. 

i agree with gee-dub

”…Poor communication is the biggest black eye a company can give itself…”

I also previously had reasonable communications with Woodpecker.  This time was a bust.

I did receive the warranty parts, they essentially are a redesign of the  parts that slipped.  With my initial adjustments and these redesigned parts the small parts holder is finally working ok.  
 

I am pretty sure i will order from woodpecker again, but it will sure be a looooong time before i do.

 

[curlyoak]

Below is my woodpecker drill press table. I like it. Big improvement for me. A time saver with accuracy.

 

This is a coping sled for my Jessup router table. I asked if it was compatible and they said yes. It was not. I called and explained the problem. The clear plexiglass rides the fence. But it hit the groove below it current spot and I could not use it. I explained the fix of adding nylon washers. Sent it fedex next day.

I used this adjustable Starett square for years with good accuracy. It became time to replace it. The moving parts wore some and it lost square after many years.

I bought this square a couple of years ago to replace the adjustable. It was a lot of money . But so was any other brand name square the same size. The price on big squares is disproportionate to smaller ones. It must be a labor issue. I expect this square to last a long time.

So my experience with Woodpecker has been good. One problem that was resolved as good as could be done.