WRC

Worst Company to Order From!!!!

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I placed an order 13 days ago.  They are in California & we are in Oregon.  Simply ordered sanding belts.  At day 4 with no confirmation shipping email I started phoning them.  Was promised on 2 successive days that they were in stock and would ship out "that day".   Still no confirming email re shipping, so on Day 7 with no response I phoned and was told customer service had spoken with the shipping manager and they would be shipped out 'that day with RUSH service'.  I verified that this would be UPS Next Day Air.  Monday morning I come in to their shipping notification email which shows they have shipped regular, UPS GROUND service.  I AGAIN phone to complain; I got the same CSR and she confirmed in fact the order had NOT shipped RUSH service...At that point I asked to speak to a manager - she said she would transfer me to the CSR Manager, which she did.  Surprise!!!  It went to VM.......I left a message and 3 hours later have not heard from anyone.  I would AVOID ordering from this company at all costs if you can find the products you need elsewhere!!!!!!!!!!   Even if they cost a bit more - you can't put a price on good customer service!

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Laguna has notoriously poor customer service.

However...creating an account here just to bash a company in your first and probably only post doesn't really sit well with me.

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Gee, sorry - I was looking to find any outlet that allowed reviews of Laguna and this site already had them so assumed it would be fine.  My mistake - won't trouble you or your site again

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