Has Charles Neil Woodworking gone out of business?

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I ordered some of their pre-stain conditioner online at the end of November 2020.  They took my money and sent out a confirmation that my order was placed, but since then I have heard nothing.  They have not responded to my emails or telephone calls.  


I have a feeling they are sort of a digital ghost ship, still plowing the waters of the interwebs but with no crew.


I would really prefer the product rather than a refund, but at this point it isn't looking good.

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