gee-dub Posted July 9, 2016 Report Share Posted July 9, 2016 I was losing faith once my third Bessey website based correspondence looking for some direction on a possible warranty issue with a UniKlamp yielded no response. I had also tried to call in but, the line just rang forever (???). I would use the contact form and forget about it for a month, try again and forget about it for a month. After finally achieving success I thought I would share in case anyone else is struggling. I emailed the rather generic address of ' email@example.com ' and got an almost immediate response. Turns out there were some website issues that were supposed to be fixed and the person who responded apologized for the fact that it appeared I was being ignored and said they would send the message to the right folks. After supplying a couple of pics of the failure they sent me a new clamp. Of the dozens of UniKlamps I have one failed by literally wearing the through-hole in the pad via friction from the screw; the pad just fell off inside the head. I suppose it is possible that over the years this particular clamp just got grabbed more often that all the others or, more likely, the thing just wore out. I really didn't expect a replacement as I admitted that I had used the heck out of the thing for over a decade. Didn't matter to them; their position is that the failure should not have happened and they were happy to replace it. 1 Quote Link to comment Share on other sites More sharing options...
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