bradpotts Posted March 22, 2016 Report Share Posted March 22, 2016 I purchased this jig to make the Northwestern mutual table. I was super excited because it had a vacuum base. I used this to cut out the outside of my circle and the deal that spins the jig broke. Not a big deal must have been a fluke. In my opinion the didn't use a big enough or strong enough bold. The bolt is fixed. That wasn't a big deal because it came with two to make an oval. So I used the next one to make my inner circle. It broke too. cid:E3546009-4923-49B1-9E51-EBCF50A9C59C I talked with Bob from infinity and it was pretty much useless. I ended up drilling it out and putting a new bolt in there. It was a pain. I wouldn't buy it again. Quote Link to comment Share on other sites More sharing options...
..Kev Posted March 22, 2016 Report Share Posted March 22, 2016 Product that breaks plus piss poor customer service will soon be in the toilet! Quote Link to comment Share on other sites More sharing options...
wdwerker Posted March 22, 2016 Report Share Posted March 22, 2016 Sorry to hear about the bad customer service and breaking parts. 20 + years ago I built a huge oval jig to build a big conference table 5' wide x12' long. Had to be able to cut the core for the table and then a matching solid wood edge that would meet perfectly. That adds a degree of complexity to ensure the accuracy. The thing I found was to take shallow depth cuts until it is cut all the way through but is a bit oversized. Then adjust the cut to shave the edge to the perfect diameter needed. Taking full thickness cuts puts a lot of stress on the criss cross oval mechanism. Quote Link to comment Share on other sites More sharing options...
bradpotts Posted March 22, 2016 Author Report Share Posted March 22, 2016 Sorry to hear about the bad customer service and breaking parts. 20 + years ago I built a huge oval jig to build a big conference table 5' wide x12' long. Had to be able to cut the core for the table and then a matching solid wood edge that would meet perfectly. That adds a degree of complexity to ensure the accuracy. The thing I found was to take shallow depth cuts until it is cut all the way through but is a bit oversized. Then adjust the cut to shave the edge to the perfect diameter needed. Taking full thickness cuts puts a lot of stress on the criss cross oval mechanism. I was taking 3/16" cuts with a 1/4 whiteside spiral upcut bit. I think it is more of a design problem because the bolt and spinning deal is one piece. maybe the size of the bolt is to thin. Quote Link to comment Share on other sites More sharing options...
wdwerker Posted March 22, 2016 Report Share Posted March 22, 2016 Yea, looks small. That doesn't sound like too big of a bite. I was taking 1/2 bit in 1/4" deep passes, but I was using the PC7518. Quote Link to comment Share on other sites More sharing options...
Tom King Posted March 22, 2016 Report Share Posted March 22, 2016 I'd try Grade 8 bolts. Quality of grade 5's has been nothing since they've been made in China and packaged in Mexico. Quote Link to comment Share on other sites More sharing options...
Infinity Tools Posted September 6, 2016 Report Share Posted September 6, 2016 Hi Brad, I just stumbled across your thread here. I pulled up your original order and didn't see any notes regarding the problems you had. I have personally used the Oval and Circle Cutter on several projects and never had a problem. I built a pair of Federal style oval tables and most recently used the hardware and made my own custom base to cut out the oval of my coffee table top which was a 2" thick slab of Eucalyptus. So far the posts have held up very well. The jig is quite popular and this is not a failure I have heard of or seen before. I am sorry you did not have a good experience with our customer service. We take our customer support very seriously. It sounds like we really dropped the ball on this one and for that I apologize. Andrew Quote Link to comment Share on other sites More sharing options...
Rex Edgar Posted September 6, 2016 Report Share Posted September 6, 2016 Brad, Too bad about the experience. Now that Infinity has reached out, hope they do more than apologize, good luck. I'll be watching.... 1 Quote Link to comment Share on other sites More sharing options...
Llama Posted September 7, 2016 Report Share Posted September 7, 2016 @bradpotts - Maybe @Infinity Tools can do something to fix the problem. Quote Link to comment Share on other sites More sharing options...
Chet Posted September 7, 2016 Report Share Posted September 7, 2016 Yea, I will be interested to see if they come through with a repair or something. Quote Link to comment Share on other sites More sharing options...
gee-dub Posted September 7, 2016 Report Share Posted September 7, 2016 On 3/21/2016 at 7:45 PM, bradpotts said: I talked with Bob from infinity and it was pretty much useless. Not to beat a dead horse or start a rant but, I would like to know a little more about this. I have read almost 100% positive reviews of Infinity tools, cutters and customer service. Was Bob just not interested in helping? Was he implying that the failure was due to abuse and that Infinity would take no action? Maybe Bob was having a bad day or just got off the phone with a problem customer(?). Infinity products are not super-high priced but, are certainly on the upper end of their competitors. This enhanced profit margin normally makes me expect exceptional customer service. Quote Link to comment Share on other sites More sharing options...
Infinity Tools Posted September 7, 2016 Report Share Posted September 7, 2016 Hi Again, I should have mentioned that we are here Mon-Fri 8:30-5:00 Eastern via phone 813-881-9090 or 887-872-2487 or via email at customerservice@infinitytools.com Policy dictates that I can't discuss any order specifics publicly. I'm happy to help in any way I can via phone or email, just give us a shout. Quote Link to comment Share on other sites More sharing options...
galturner Posted September 10, 2016 Report Share Posted September 10, 2016 glad to see that Andrew is responding to your issue. Their website and videos are great resources, and I have their sawblades and like them. Hope this issue is taken care of to your satisfaction. Quote Link to comment Share on other sites More sharing options...
bradpotts Posted September 12, 2016 Author Report Share Posted September 12, 2016 Here is what happened. I broke the first bolt on Feb 3. I sent an email to infinity. They didn't get back to me until Feb 11th. They said they are looking into getting me the replacement part on the 11th. I emailed again on the 28th because the other one broke and haven't heard from them. I was so dissatisfied at that point I emails back don't worry about sending another one I will fix it myself. So that is what I did. Since I fixed the bolt I have had no problems. I have bought other tools from infinity and besides this small flaw, enjoy their tools. Quote Link to comment Share on other sites More sharing options...
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