Sigh Customers..


socoj2

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I have walnut framed built ins in my living room that i put in my self. My neighbor loved them. 'we want the same thing you have how much'

$2000 cause i have to order the doors. 

OK lets do it. i order the material, get all the panels cut.
then i get a call we dont want doors we want to put cage like doors so we can use one of the cabinets as a kennel. Ugh ok. 

So fine.

Now im planning on doing all the hardwood work this weekend, and i get a call today

Them: Should we paint the cabinets first?
Me:you mean like the inside? 
Them: well yeah like the whole cabinet.
Me: you realize you ordered Walnut right?
Them: send us pictures of yours
Me: !!
Them: yeah we are going to paint them.

im half tempted to go buy poplar but im not changing the price at this point.

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11 minutes ago, wtnhighlander said:

This why written contracts / agreements are imprtant.

It is so stupid, but this is 100% the truth. I never start a project over $100 without a deposit and something in writing. It is far too easy for a customer to burn you. On any given project, i will have $300-500 in rough lumber processed in a day that cannot suddenly become 3-4" longer. I usually print out the sheet with price and details and stick it to the project as im working on it. Yet another reason to not work for friends and family, sometimes you need to get tough with customers and that isnt easy when you see them daily. 

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