Popular Post Rob Lee Posted July 15, 2018 Popular Post Report Share Posted July 15, 2018 1 hour ago, Cheeset202 said: (snip).... I also never knew there was a “Rob Lee” of Lee Valley, very impressed with his response to this topic. Hi - Been working for Lee Valley for more than 40 years now.....! My first internet post was sometime before 1995.... long before web browsers, on usenet group rec.woodworking. Today - there are so many different boards/groups I lose track of them all. I am always open to participating when asked, and am pleased to answer any questions people may have publicly, or in private. I can always be reached directly by email at rlee@leevalley.com . Cheers - Rob 3 Quote Link to comment Share on other sites More sharing options...
Steve B Anderson Posted July 15, 2018 Author Report Share Posted July 15, 2018 Thanks Rob but I don’t think your staff made any mistakes. They probably checked the replacement plane and determined that the plane was good with just a small gap and in all reality it is good. If anything, please thank your customer service reps on the way they handled the replacement. They were very professional and a pleasure to work with. Quote Link to comment Share on other sites More sharing options...
Woodenskye Posted July 15, 2018 Report Share Posted July 15, 2018 49 minutes ago, Rob Lee said: Hi - Been working for Lee Valley for more than 40 years now.....! My first internet post was sometime before 1995.... long before web browsers, on usenet group rec.woodworking. Today - there are so many different boards/groups I lose track of them all. I am always open to participating when asked, and am pleased to answer any questions people may have publicly, or in private. I can always be reached directly by email at rlee@leevalley.com . Cheers - Rob Mr. Lee, always modest, and a first class gentleman with a first class company! Quote Link to comment Share on other sites More sharing options...
pkinneb Posted July 17, 2018 Report Share Posted July 17, 2018 ...and this is why I buy from Lee Valley...mistake made and acknowledged. Great job Mr Lee! Quote Link to comment Share on other sites More sharing options...
Jim DaddyO Posted July 17, 2018 Report Share Posted July 17, 2018 I am a fan of LV also, to the point that I can't go in the store unattended. The wife has to hold my hand.......and the credit card. 2 Quote Link to comment Share on other sites More sharing options...
Coop Posted July 17, 2018 Report Share Posted July 17, 2018 Thanks Steve for the thread. Your question/problem along with Rob’s comments sure enlightened me and hopefully addd to Lee Valley’s bottom line. Very professional company. I will definitely continue to shop there. 1 Quote Link to comment Share on other sites More sharing options...
Chip Sawdust Posted September 6, 2018 Report Share Posted September 6, 2018 I have several tools from LV and they are a good value for the dollar. But if you buy from a retailer (WC for example) they won’t honor offers on their own website. Example, dovetails saws. I bought one from WC and LV offers the other two for a discount. But... I didn’t buy direct from LV even though I sent them a receipt. Therefore the offer was null to me. Just so you know... Turned into a sale for Lie-Nielsen. Quote Link to comment Share on other sites More sharing options...
Ron Swanson Jr. Posted September 18, 2018 Report Share Posted September 18, 2018 This was an educational and good thread. And certainly not the first time a machinist expected metal working tolerances in a woodworking tool. The Gap he noticed won't affect the planes performance but I can understand him wanting it to be perfect. Also very interesting to see how LV handled the issue and it ensures that I'll continue to give them business. Quote Link to comment Share on other sites More sharing options...
Slightlyoutofsquare Posted September 19, 2018 Report Share Posted September 19, 2018 See, I have ordered a few things from Lee Valley Veritas but always groaned about price... not anymore. First class act right here. On both sides really but I can say now that if this is the level of customer service I can expect from Lee Valley... someone find my credit card and let’s pick out some toys!!!!! Quote Link to comment Share on other sites More sharing options...
21meyer Posted January 9, 2019 Report Share Posted January 9, 2019 I have also had positive interaction with the Lee Valley customer service department in the past but wanted to share my most recent exchange. About three years ago I was working on a project that required odd or in-between sized brad point bits that I did not own at the time. I decided that I might as well purchase a nice set that would last me a long time as a hobbyist and the Veritas 28 piece HSS set fit the bill so I went with them. Fast forward to a couple weeks ago and a project called for a size from the set that I had not yet used. This is when I noticed that I had received two duplicate sizes within the set. Obviously, I should have checked each bit when I received the set but have never had this issue before and hindsight is always 20/20. I sent an email to Lee Valley customer service on New Year’s Day and received a response first thing January 2nd. The response included an apology and that they would be shipping me the two correct sizes at no charge. They also asked that I keep the two incorrect sizes. The new bits arrived a couple days ago as promised. I understand it’s only about $15 worth of tooling but even the little things can keep customers happy. The Lee Valley free shipping promotions have cost me a good chunk of change over the years but I will continue doing business with them because they have always been a pleasure to deal with. 1 Quote Link to comment Share on other sites More sharing options...
Steve B Anderson Posted March 9, 2019 Author Report Share Posted March 9, 2019 I would like to bump this post just to help educate beginner woodworkers and especially machinists woodworkers like myself. I am starting to realize that you can not obtain machine shop tolerances in woodworking. But I still try. Steve B Anderson 1 Quote Link to comment Share on other sites More sharing options...
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