Cochese Posted October 14, 2016 Report Share Posted October 14, 2016 Just now, Llama said: I might be remembering incorrectly, but I thought there was a clear peel away sticker that was on there when new. Oh no, you're right. Good call. Had a bit of a blue tint? Quote Link to comment Share on other sites More sharing options...
sheperd80 Posted October 14, 2016 Author Report Share Posted October 14, 2016 Glad to report that i was fully refunded this morning with no hassle. They were of course apologetic, and suprised at the dust. Who knows how or why the tool was this way, but they took care of it, so i see no need to go name bashing or complaining to Festool USA. Thanks to everyone for helping me discern the issues here. And yes as above, the dust was the final straw for me. Sent from my SAMSUNG-SM-G890A using Tapatalk Quote Link to comment Share on other sites More sharing options...
BonPacific Posted October 14, 2016 Report Share Posted October 14, 2016 I always liked DeWalt's approach to this. On the bed of the DW734, there is a big sticker saying something like "We apologize for any wood shavings found inside this tool. Every planer is tested before leaving the factory." It's longer than that, but I can't find a picture. Quote Link to comment Share on other sites More sharing options...
gee-dub Posted October 14, 2016 Report Share Posted October 14, 2016 Kudos to the "guy you now hate" or his employer; whichever it was. This is the way customers of high end products should be treated. I would name them, not to bash them but, to praise how they handled the sitch. My old DeWalt planer had the sticker . . . and the dust. Quote Link to comment Share on other sites More sharing options...
ben_r_ Posted October 14, 2016 Report Share Posted October 14, 2016 1 hour ago, BonPacific said: I always liked DeWalt's approach to this. On the bed of the DW734, there is a big sticker saying something like "We apologize for any wood shavings found inside this tool. Every planer is tested before leaving the factory." It's longer than that, but I can't find a picture. Huh, I bought a brand new DW735 about 4-5 months ago and there wasnt any such sticker on it anywhere and not a bit of dust on it either. Quote Link to comment Share on other sites More sharing options...
Brendon_t Posted October 14, 2016 Report Share Posted October 14, 2016 Call me a cynic but I definately wouldn't be singing their praises. I will assume until otherwise educated that someone at the store re sold a return without disclosure. They then got caught and took it back. If my kids steal a cookie before dinner and are caught cookie in hand, I wouldn't go praise everyone how awesome they are for putting it back in the jar.. the initial act is the same. Deception. 1 Quote Link to comment Share on other sites More sharing options...
sheperd80 Posted October 14, 2016 Author Report Share Posted October 14, 2016 Kudos to the "guy you now hate" or his employer; whichever it was. This is the way customers of high end products should be treated. I would name them, not to bash them but, to praise how they handled the sitch. My old DeWalt planer had the sticker . . . and the dust. I have mixed feelings. On the one hand they fixed the issue, on the other they may have created it. Whether the tool was sold previously and returned, demo'd for a customer, set up as a display, i dont know but it was definitely used in some way and sold as new. I take issue with that. And for the record there was no plastic film of any kind on the tool. I will likely buy from them in the future but you can bet ill be closely inspecting any tools before purchase. Sent from my SAMSUNG-SM-G890A using Tapatalk Quote Link to comment Share on other sites More sharing options...
mat60 Posted October 14, 2016 Report Share Posted October 14, 2016 You think they will try to sell it as new again. Quote Link to comment Share on other sites More sharing options...
Eric. Posted October 14, 2016 Report Share Posted October 14, 2016 Just now, Brendon_t said: Call me a cynic but I definately wouldn't be singing their praises. I will assume until otherwise educated that someone at the store re sold a return without disclosure. They then got caught and took it back. Yep. I bet this is right based on Occam's razor. No other explanation makes sense without a leap. It damn sure didn't come from the factory like that. Quote Link to comment Share on other sites More sharing options...
Unknown craftsman Posted October 14, 2016 Report Share Posted October 14, 2016 I'm thinking they just might make a test cut at the factory so I wouldn't consider dust a deal breaker. I wouldn't feel right keeping a tool missing it's cord. You defiantly did right thing. Aj Quote Link to comment Share on other sites More sharing options...
Coop Posted October 15, 2016 Report Share Posted October 15, 2016 8 hours ago, Brendon_t said: If my kids steal a cookie before dinner and are caught cookie in hand, I wouldn't go praise everyone how awesome they are for putting it back in the jar.. the initial act is the same. Deception. My cherun always eat their cookies first, otherwise, they don't git dinner. Op, when I have to take something back, I will sometimes forget to take some of the parts with it, not intended but usually happens. Did you return the systainer? 1 Quote Link to comment Share on other sites More sharing options...
wtnhighlander Posted October 15, 2016 Report Share Posted October 15, 2016 Holy cow, all this talk about how 'delicate' this tool is has drastically reduced any desire I had to own one! Quote Link to comment Share on other sites More sharing options...
shaneymack Posted October 15, 2016 Report Share Posted October 15, 2016 3 minutes ago, wtnhighlander said: Holy cow, all this talk about how 'delicate' this tool is has drastically reduced any desire I had to own one! Yeah, sounds like a piece of crap. More reason to by the Df700, its a tank. 1 Quote Link to comment Share on other sites More sharing options...
Brendon_t Posted October 15, 2016 Report Share Posted October 15, 2016 1 hour ago, wtnhighlander said: Holy cow, all this talk about how 'delicate' this tool is has drastically reduced any desire I had to own one! I don't know what they are talking about. I've owned mine since February and it's solid as can be. Quote Link to comment Share on other sites More sharing options...
estesbubba Posted October 15, 2016 Report Share Posted October 15, 2016 I got mine off CL listed as never used just like most tools are listed there, but I think mine actually was never used. Either way it's a solid dependable machine. Quote Link to comment Share on other sites More sharing options...
Tpt life Posted October 15, 2016 Report Share Posted October 15, 2016 Context gentlemen. I am fairly sure the delicacy is encountered during misuse. Screwdrivers drive millions of screws yet have a nasty habit of snapping when used as a pry bar. 1 Quote Link to comment Share on other sites More sharing options...
shaneymack Posted October 15, 2016 Report Share Posted October 15, 2016 I don't know what they are talking about. Exactly Sent from my SM-N910W8 using Tapatalk Quote Link to comment Share on other sites More sharing options...
sheperd80 Posted October 15, 2016 Author Report Share Posted October 15, 2016 My cherun always eat their cookies first, otherwise, they don't git dinner. Op, when I have to take something back, I will sometimes forget to take some of the parts with it, not intended but usually happens. Did you return the systainer? Lol. Yes i considered keeping the systainer for my troubles but i think they may have noticed. And i didnt have the right color spray paint to write Festool on a grocery bag. Rumor has it Festool sells that paint at 3x the price of most other paint...however its greener and has better dust collection. Sent from my SAMSUNG-SM-G890A using Tapatalk Quote Link to comment Share on other sites More sharing options...
sheperd80 Posted October 16, 2016 Author Report Share Posted October 16, 2016 Got my replacement today and its actully new and includes a cord! Sample joints are coming out great, i dont think this tool will dissapoint. But i gotta say they machining is horrid. I cant believe they send these out looking like this. I dont see anything that will affect the function, everything is flat and square but the metal work is hideous.... come on Festool... For the price, smooth-ground metal is not too much to ask. Sent from my SAMSUNG-SM-G890A using Tapatalk Quote Link to comment Share on other sites More sharing options...
Cochese Posted October 16, 2016 Report Share Posted October 16, 2016 The finishing touch on metal is not Festool's strong suit. Check out the underside of a Kapex sometime. Quote Link to comment Share on other sites More sharing options...
sheperd80 Posted October 16, 2016 Author Report Share Posted October 16, 2016 Yeah i guess not, oh well. If it helps me make beautiful work then it can be ugly. But i could probably stack 5 home depot tools next to it, totaling less than the cost of the Domino and have better finish on all of them. I guess every business model has a "save money here" chapter. Sent from my SAMSUNG-SM-G890A using Tapatalk Quote Link to comment Share on other sites More sharing options...
mat60 Posted October 16, 2016 Report Share Posted October 16, 2016 That does look a little odd. Was it just on top? Congrats aneyway. I would love to have one. Enjoy Quote Link to comment Share on other sites More sharing options...
Brendon_t Posted October 16, 2016 Report Share Posted October 16, 2016 31 minutes ago, Cochese said: The finishing touch on metal is not Festool's strong suit. Check out the underside of a Kapex sometime. If the parts that matter like all reference surfaces, the adjustment mechanisms are smooth and true, I could care less about the aesthetics of some random weld. I've never torn a domino apart to inspect by I have looked closely at the parts that matter and they finish well. Quote Link to comment Share on other sites More sharing options...
Chestnut Posted October 16, 2016 Report Share Posted October 16, 2016 Honestly the rough castings on their products probably makes things easier and cheaper to build. If they don't clean up castings they don't have to worry about removing material from places that require tight tolerances or true surfaces. I see your point and understand your argument and to some point agree but I'd rather pay less and get some rougher edges as long as functionality is the same. Quote Link to comment Share on other sites More sharing options...
Cochese Posted October 16, 2016 Report Share Posted October 16, 2016 39 minutes ago, Brendon_t said: If the parts that matter like all reference surfaces, the adjustment mechanisms are smooth and true, I could care less about the aesthetics of some random weld. I've never torn a domino apart to inspect by I have looked closely at the parts that matter and they finish well. I don't really care either, but there are a vocal few who have raised hell about it. It's a bit like the teardown of the track saw that some random person did. Who gives a crap if the inside isn't as nice as you hoped? It still works, right? Did you die? Quote Link to comment Share on other sites More sharing options...
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